Refund policy

Need help with a return or refund? Contact Kookaburra Kitchen Shop and we’ll help you work through the next steps.

Phone: 02 4937 1640
Email: admin@kookaburrakitchens.com.au
Hours: Monday–Thursday, 8am–4pm; Friday, 8am–3pm, NSW local time.

Please provide your order number or proof of purchase, the product name, and the reason for your request. If possible, email photos showing the product and any damage or fault. If photos aren’t practical, contact us so we can arrange another way to assess the issue.

We’ll review your request, discuss the appropriate solution and explain any return or collection arrangements. Please contact us before sending an item back so we can help organise its return.

We do not accept change-of-mind returns or exchanges. We accept returns for faulty products, and all rights and remedies under Australian Consumer Law remain available.

Your consumer rights

Our products come with guarantees under Australian Consumer Law that cannot be excluded. Where a product fails to meet these guarantees, you may be entitled to a repair, replacement or refund, depending on the circumstances. For a major failure, you can choose a refund or replacement.

Where a product is confirmed faulty, we cover reasonable return costs. For large or heavy faulty items that cannot reasonably be returned by you, we’ll arrange collection at our expense.

These rights are not limited by a manufacturer’s warranty period or by this policy.